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Placing an order D-Gen is pleased to supply products to all customers on a prepaid basis. D-Gen will be pleased to consider opening a credit account of net 30 days to all customers, subject to a satisfactory credit application. D-Gen welcomes new accounts and will process orders on a prepaid basis whilst a credit account is being established. New accounts are set up with a minimum amount of paperwork. To open a credit account please fill out our credit account application form online and email it to us. Please also print out a copy, sign it and post it to us. For credit account application form please click here. Existing and new customers can place an order by : Fax: +44 (0)207 8378047 (24 hours a day.) Please fill out our purchase order form and fax it (click here) ON-LINE: click Order Online to proceed Telephone: +44 (0)207 8374888 Post: In writing please fill out our purchase order form and post it (click here) Telephone : Confirmation When placing an order by telephone, please follow up with written confirmation by post or email (sales@d-gen.co.uk). To avoid duplication, please mark your paperwork or email ‘Confirmation Only - Do Not Duplicate'. Please include the D-Gen Quotation Number if applicable. Terms and Conditions All sales will be subject to our terms and conditions of business. To read our full terms and conditions of business please click here.
Order Acceptance Order Progress/ Technical queries/Complaints For delivery status and order changes please email us at sales@d-gen.co.uk For Technical enquiries or to log a complaint please email us at support@d-gen.co.uk Prices For our product price list please click here Value Added Tax VAT will be charged at the prevailing rate, unless VAT exemption applies. Our VAT Registration Number is GB 782 0015 57 Quantity Discounts D-Gen will be pleased to provide pricing discounts for large orders. Please email sales@d-gen.co.uk for a quotation. Invoicing D-Gen will accept orders and payments in GB Pounds. Minimum Billing None Shipping and storage Depending on the products and destinations the company uses appropriate shipping methods and a variety of carriers. For overseas customers if an import license is required for importation from the UK into your country please send us a copy of this by fax/post if possible. We will include this with the goods to speed up customs clearance. Products must be stored in accordance with product insert instructions immediately on receipt. Retention of Title All goods sold by D-Gen remain the property of D-Gen until payment is made in full. Product Returns Before returning any item, please contact sales@d-gen.co.uk to get an Authorised Return (AR) number and shipping address. The designated AR number should then be marked on the outside of the return package. To avoid processing delays, please be sure to include: Purchase order number and invoice number , Your name, address and telephone number and Reason for wanting to return product. Goods which are incorrectly ordered must also be returned in accordance with the above procedure. The product and its original packaging must be undamaged and must include all product inserts/documentation. Unless this procedure is followed, full credit will not be given. We will accept no cancellations in respect of goods that have been manufactured, customised or modified to customers' specific requirements, or those that have been bought in specifically at the request of a customer.
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Copyright ©2008 D-Gen Ltd. |
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